FAQs

Frequently Asked Questions

Ambulatory Surgery Surgical Centres are multi-specialty facilities that provide personalized surgical services for generally healthy patients requiring same day discharge procedures. These multidisciplinary facilities make use of highly advanced equipment to minimize the invasive surgery and reducing post-operative pain and complications. Our centres are approved for general anesthesia and significant invasive procedures. The Clearpoint facilities in Toronto and Calgary also have overnight stay capabilities.

In compliance with the Canada Health Act and provincial health legislation, we adhere to the highest standards of operational, financial and legislative accountability. At our multidisciplinary centres in BC, Alberta, and Manitoba these standards are determined and are rigorously monitored by each province’s College of Physicians and Surgeons that provides accreditation on a regular basis, ensuring the highest standards of quality of care are met for all patients.

Our Toronto facility is accredited by the Ministry of Health of Ontario and the Canadian Association for Accreditation of Ambulatory Surgery Facilities (CAAASF). The CAAASF accreditation provides patients with the confidence that we operate at the highest level of quality care and service.

Hours vary by centre. Please call or email for specific hours.

Generally, our centres currently offer consultations and surgery five days a week: Monday to Friday during regular business hours, with limited service on the weekend.

If you require information or service outside of regular business hours please feel free to send a request and we will do our best to accommodate you.

Clearpoint Health prides itself on its ability to allow patients access to surgery, typically within days or weeks of your initial inquiry. However, every case is different.

Generally, we do our best to work with you to find a day and time that fits in your schedule. Depending on the specific surgery and doctor there may be limitations in daily availability, but we will present you with a range of available days. The specific time of a procedure may be subject to daily scheduling requirements, but we will do our best to find a time that works.

One time consultation fees vary by specialty, some specialists offer free consultations and others charge a modest fee. If you proceed with surgery, the consult fee may be applied towards the cost of surgery depending on your specialist and type of procedure.

Consultation duration is dependent on the specialty and the patient’s needs. Generally, a consultation lasts between 30–60 mins.

Many of our consultations are now available on a “virtual” basis.   If you would prefer an in person consultation with the surgeon, that can be arranged as well.  After the consultation, surgery can generally be scheduled within days or up to a few weeks.

The length of time each surgery may take and the cost of the procedure can vary by both type of procedure and the specific needs of the patient. The best way to receive an estimate of the time and cost the surgery is to contact our patient coordinators.

Click here to take the next step to booking a consult or surgery. Fill out your contact information and we will contact you by email or phone.

Clearpoint Health prides itself on working with some of the very best surgeons in Canada. We have over 250 physicians and surgeons with privileges at our facilities. All surgeons are renown specialists in their field and are board certified by Royal College of Physician and Surgeons of Canada.

Qualification requirements vary by surgery, and each facility has different criteria based on their accreditation/licensing. Our coordinators would be pleased to talk with you to find out if you are likely to qualify. Your consultation will confirm if you are a candidate.

The surgical procedures offered at Clearpoint Health are not covered by government medical plans. It is possible that extended health insurance plans may cover certain procedures. Please check with your provider.

Clearpoint Health accepts cash, certified cheques, and most major credit cards.

We have several financial program partners for patients who require financing. Please go to our financing page for a list of available programs.

“Virtual” or online consultations are available for all procedures.  Some procedures (orthopaedic, cosmetic, hernia) may require a second in person visit to confirm the findings of your physical examination.  We have partners that provide telehealth services.

Parking is available at each of our locations. Please call or email for more information.

Depending on the type of surgery required, our facility will place you with the surgeon that specializes in that particular procedure. If you have a particular surgeon in mind we will do our best to accommodate, otherwise our patient care coordinator carefully considers your possible surgical requirement and timeline before selecting the surgeon best able to meet your needs.

All surgeons are accredited by their College of Physicians and Surgeons in order to perform surgery at this facility.

Yes, you do not specifically require a referral.  However your surgeon may require information or confirmation of Xrays or other laboratory tests prior to surgery.  Your family physician will receive a Consultation note from your surgeon unless you request otherwise.

You may come as many times as you feel necessary, depending on your level of comfort.

We also offer 2nd-opinion consultation for peace-of-mind.

Depending on your age, underlying health and the nature of your procedure, you may require pre operative laboratory tests, electrocardiogram (ECG) or X-rays.  There may be other specific requirements such as pre op diet or physiotherapy depending on your procedure and health status.

Yes, we have sample general before and after galleries for many procedures. For a much larger and more specific selection of images, we have books of many before and after photos. Your plastic surgeon also has a personal collection of their own before and after photos that they can review with you.

Yes. Clearpoint Health staff may provide you with a take-home print out or email outlining the steps you should take both pre-surgical info to prepare and post-operative instructions and rehabilitation protocol to ensure your best opportunity for comfort and preparedness.

Yes, usually there is swelling after most surgical procedures, the degree of swelling is related to the type of procedure.

An anaesthetist will be present and attend to you during your surgery. Working with you and your surgeon, they will determine which anaesthesia is most suitable for your surgery. We have capabilities for general anaesthesia, spinal anaesthesia, and local anaesthesia with sedation.

The sedative (sleepy) effects of general anesthetic or intravenous sedation may persist for several hours.

Depending on the surgery, you may be required to bring crutches or a cane to assist you. The staff will be sure to review your needs and inform you well in advance if anything is required.

Please be sure to leave all personal items and valuables at home.

No, you can not go home on your own after surgery. Upon discharge, post surgical patients who have received a general or spinal anesthetic for the first 12 hours following their surgery MUST be accompanied by a responsible adult who may either drive you home or accompany you home in a taxi. You will not be allowed to leave on your own and public transit is not deemed an appropriate means of transport.

If your surgery requires extensive post-operative care, we will help you organize a home care nurse through one of our nursing partners.

We know that peace and privacy can make a big difference. If you are staying overnight we do  offer private rooms (availability and features vary by location). If you would like to know more about our accommodation options, please feel free to contact us.

If you require a hotel before or after your surgery, there are hotels available near all of our facilities.  The clinic staff can assist you with choice of hotels and in making reservations.

Every patient and procedure is unique, so make sure you communicate with your doctor to ensure that you do not participate in any activities, work or otherwise, that may affect your recovery until it is safe to do so.

While it depends on the procedure, for minor procedures. We usually ask the patients to refrain from exercise for 7 to 10 days. Other surgeries will require up to a month.

Many things contribute to the recovery period, such as the type of surgical procedure, length of surgery, and patient’s health. Please check each procedure page for more specific estimates.

Yes, we can send you information pertaining to the surgical procedure(s) you are interested in, our facility and financing. Please send us an email with your request using our contact form or call us.

If you have other questions, please let us know if you have an additional FAQ question recommendation using our contact form.

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