FAQs

Frequently Asked Questions

Ambulatory Surgery Centres are facilities where surgeries that do not require hospitalization admission are performed.   Clearpoint Health’s multidisciplinary facilities make use of highly advanced equipment to minimize the invasiveness of surgery, resulting in reduced post-operative pain and complications.  Our centres are accredited for general anesthesia and a wide variety of surgical procedures.  The Clearpoint facilities in Toronto and Calgary are accredited to have patients stay overnight.

In compliance with the Canada Health Act and provincial health legislation, Clearpoint Health adheres to the highest standards of operational, financial and legislative accountability.  At our multidisciplinary centres in British Columbia, Alberta, and Manitoba these standards are determined and are rigorously monitored by each provinces’ College of Physicians and Surgeons.  These Colleges perform regular accreditation assessments, ensuring the highest standards of quality of care met for all patients.

Our Toronto facility is accredited by the Canadian Association for Accreditation of Ambulatory Surgery Facilities (CAAASF).  The CAAASF accreditation provides patients with the confidence that the facility operates at the highest level of quality care and service.

Hours vary by centre. Please call or email for specific hours.

Generally, our centres currently offer consultations and surgery five days a week: Monday to Friday during regular business hours, with limited service on the weekend.

If you require information or service outside of regular business hours please feel free to send a request and we will do our best to accommodate you.

Clearpoint Health prides itself on its ability to allow patients access to surgery, typically within days or weeks of your initial inquiry. However, every case is different.

Generally, we do our best to work with you to find a day and time that fits in your schedule. Depending on the specific surgery and doctor there may be limitations in daily availability, but we will present you with a range of available days. The specific time of a procedure may be subject to daily scheduling requirements, but we will do our best to find a time that works.

One time consultation fees vary by specialty, some specialists offer free consultations and others charge a modest fee. If you proceed with surgery, the consult fee may be applied towards the cost of surgery depending on your specialist and type of procedure.

Consultation duration is dependent on the specialty and the patient’s needs. Generally, a consultation lasts between 30–60 mins.

Many of our consultations are now available on a “virtual” basis.   If you would prefer an in person consultation with the surgeon, that can be arranged as well.  After the consultation, surgery can generally be scheduled within days or up to a few weeks.

The length of time each surgery may take and the cost of the procedure can vary by both type of procedure and the specific needs of the patient. The best way to receive an estimate of the time and cost the surgery is to contact our patient coordinators.

Click here to take the next step to booking a consult or surgery. Fill out your contact information and we will contact you by email or phone.

Clearpoint Health prides itself on working with some of the very best surgeons in Canada. We have over 250 physicians and surgeons with privileges at our facilities.  All surgeons are renowned specialists in their field and are board certified by the Royal College of Physicians and Surgeons of Canada.

Qualification requirements vary by surgery, and each facility has different criteria based on their accreditation/licensing. Our coordinators would be pleased to talk with you to find out if you are likely to qualify. Your consultation will confirm if you are a candidate.

“Virtual” or online consultations are available for all procedures.  Some procedures (orthopaedic, cosmetic, hernia) may require a second in person visit to confirm the findings of your physical examination.  We have partners that provide telehealth services.

Parking is available at each of our locations. Please call or email for more information.

Depending on the type of surgery required, you will be scheduled for a consultation with the surgeon that specializes in that procedure.  If you have a particular surgeon in mind, we will do our best to accommodate your request, otherwise the patient coordinator carefully considers your possible surgical requirement and timeline before selecting the surgeon best able to meet your needs.

Yes.  However, your surgeon may require information or confirmation of x-rays or other laboratory tests prior to surgery.  Your family physician will receive a consultation note from your surgeon unless you request otherwise.

You may come as many times as you feel necessary, depending on your level of comfort.

We also offer 2nd-opinion consultation for peace-of-mind.

Depending on your age, underlying health conditions and the nature of your procedure, you may require pre-operative laboratory tests, electrocardiogram (ECG) or X-rays.  There may be other specific requirements such as pre-operative diet or physiotherapy depending on your procedure and health status.

Yes, we have sample general before and after galleries for many procedures.  For a much larger and more specific selection of images, we have books of many before and after photos.  Your surgeon also has a personal collection of their own before and after photos that they can review with you.

Once the decision to proceed with surgery has been made, you will be provided with information outlining the steps you need to take to prepare you pre-operatively and to help you understand what to expect post-operatively, including any rehabilitation protocols.

An anesthesiologist will attend to you before, during and immediately after your surgery.  Working with you and your surgeon, they will determine which type of anesthesia is most suitable for your surgery.  Options for anesthesia include general anesthetic, spinal anesthesia, intravenous sedation and local anesthesia.

The sedative (sleepy) effects of general anesthetic or intravenous sedation may persist for several hours.

Depending on the surgery, you may be required to bring crutches or a cane to assist you. The staff will be sure to review your needs and inform you well in advance if anything is required.

Please be sure to leave all personal items and valuables at home.

No, you cannot go home on your own after surgery.  All post-surgical patients MUST be accompanied by a responsible adult who can either drive you home or accompany you home in a taxi.  You will not be allowed to leave on your own and public transit is not deemed an appropriate means of transport.

We know that peace and privacy can make a big difference.  If you are staying overnight, we do offer private rooms (availability and features vary by location).  If you would like to know more about our accommodation options, please feel free to contact us.

If you require a hotel before or after your surgery, there are hotels available near all of our facilities.  The clinic staff can assist you with choice of hotels and in making reservations.

Every patient and procedure are unique, so make sure you communicate with your surgeon to ensure that you do not participate in any activities, work or otherwise, that may affect your recovery until it is safe to do so.

Yes, we can send you information pertaining to the surgical procedure(s) you are interested in, our facility and financing. Please send us an email with your request using our contact form or call us.

If you have other questions, please let us know if you have an additional FAQ question recommendation using our contact form.

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